- The Mac App Store
- Mac App Store Return Policy
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- Best Mac App Store Apps
Not every app downloaded from the Mac App store may be eligible for refunds but for others, if you have a good case, you can return the app and your credit card charges will be reversed. For some reason, the procedure for returning apps to the Mac App Store isn’t straight forward so here’s an illustrated guide that will walk you through the. The Mac App Store doesn’t allow developers to put a “clock” on the free version. As a result, if you want a trial version of a paid application, you’ll need to visit the application developer’s website. Even seven years after launch, the Mac App Store still doesn’t allow for this use case. Totally Unnecessary. Click to download Mac, Computer, Hardware, App, Application, Software, Store icon from Simply Styled Iconset by dAKirby309. Download Return Labels for macOS 10.6.6 or later and enjoy it on your Mac. Return Labels makes it easy to create beautiful return address labels and print them on standard label paper. With rich text editing tools, amazing built-in images (you can use your own, too!), and the ability to import a contact from your Mac's Contacts or Address Book, you'll be printing your own.
If you are not happy with your App Store or iTunes purchases, you can request Apple for a refund within 90 days. Sometimes the app or in-app purchase you bought might not work as shown. At times, it may also happen that you or a family member makes a purchase accidentally. In other situations, you can end up buying the wrong thing. Whatever the reason, let me help you to get a refund for iTunes or App Store purchase.
What Happens When You Report a Problem?
When you report a problem, you are presented with different options. They are ‘I’d like to request a refund,’ ‘App fails to install or won’t download,’ ‘App doesn’t work or behave as expected,’ ‘I didn’t authorize this purchase,’ ‘Didn’t receive or unable to find purchase within app.’
Depending on what you select (and other factors), Apple may choose to issue you a refund, redirect you to the app/developer’s website, or take you back to the app or game to re-download it. I believe you are here to request a refund. So, here is what to choose and how to get it. Take a look.
How to Get a Refund Using iPhone, iPad, and Mac
![Mac app store return policy Mac app store return policy](https://www.imore.com/sites/imore.com/files/styles/xlarge/public/field/image/2020/02/itunes-refund-mac-screens-6.jpg)
- Open Safari, go to reportaproblem.apple.com and sign in with your Apple ID.
- Tap on Report/Report a Problem next to the item you want the refund.
- Tap on the dropdown menu that says I’d like to… and select Request a Refund.
- Tap Tell us more and choose the reason for the refund.Note: If you choose that you purchased the app accidentally, or purchased the wrong app, then you may get a text box to describe the problem. Type in the reason
- Finally, tap on Submit.
Please note that you may see slightly different options in the above steps, depending on whether you are asking a refund for a subscription or a one-time app or media purchase.
An alternate method is to open the purchase receipt email that you received from Apple after buying an app or service. From the bottom of the email, tap on Report a Problem, and follow the on-screen instructions.
After you successfully submit your request, wait for a few days to hear back from Apple. If your refund request is accepted, you will get the money back in your bank account or Apple ID accordingly within a week or so (depending on region and bank rules).
The above steps also work on any computer. Or, if you want, you can use iTunes to request a refund. See below.
How to Get a Refund Using iTunes
- Open Music app on Mac running macOS Catalina or later. Open iTunes on older Macs and Windows PC
- Click on Account from the top menu bar and select View My Account.
- Enter your Apple ID and password when asked.
- Click on See All next to your Purchase History.
- Scroll your purchase history and locate the item you want the refund for. Click on More next to it.
- Click Report a Problem.
- Click on the dropdown menu that says Choose Problem. Next select, I’d like to request a refund.
- Describe your problem and why you are asking for a refund. Finally, click on Submit.
Signing off…
This is how you can request a refund for app, media, and subscription purchased from App Store or iTunes Store.
If you have purchased an app directly on your Mac from the developer’s website or third-party app marketplace, you will have to contact them, not Apple. Usually, many third-party apps offer a few days as a trial. Or, carry a money-back guarantee for a week, fortnight, or month. Use the ‘contact us’ section of the app or the respective third-party website to raise a refund request.
You may also like to check out:
![Store Store](https://9to5mac.com/wp-content/uploads/sites/6/2017/04/13-inch-macbook-pro-no-touch-bar.jpg?quality=82&strip=all)
Questions? Please make use of the comments section below.
I have been an Apple user for over seven years now. At iGeeksBlog, I love creating how-tos and troubleshooting guides that help people do more with their iPhone, iPad, Mac, AirPods, and Apple Watch. In my free time, I like to watch stand up comedy videos, tech documentaries, news debates, and political speeches.
The Mac App Store
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There are times when apps don’t work the way they should or the way they were advertised. There are also instances when you purchased the wrong app by accident, or one of the kids purchased the app without your permission. Sometimes, they are just plain broken, faulty or cannot be downloaded from the Purchased tab. It can be annoying and frustrating when these things happen, especially if you need or want the app. The good news is that you can ask for your money back. But how does an Apple App Store refund work? This article will explain how you can ask for an Apple App Store refund, what the process entails, and what rules govern this process.
Apps That Disappear From the Purchased Tab
All of the apps that you purchased or downloaded should still be accessible in the App Store in case you want to re-download them. You can see the apps you’ve bought in the Purchased tab of the App Store, so you don’t have to pay for them again if you want to download the apps once more. But what happens when the apps vanish from your App Store’s Purchased tab? EA fans made a huge uproar a few years ago when games like Dead Space and Need for Speed completely disappeared from the App Store. It wasn’t your regular game-got-dropped-off-the-store drama where games disappear from the App Store due to bugs or faulty updates.
In the previous version of App Store, developers can completely pull out their app from the store while making it still available for those who already bought it through the Purchased tab on their App Store. So even though the app is no longer available on the App Store, those who bought it before can still re-download the app. However, that’s no longer the way things work now. Today, when developers remove their app from the App Store, they are also removed from the Purchased tab. It means that you can no longer download your purchased app because it is completely gone from the App Store. If this happens, you can always apply for an App Store refund or an iTunes refund, depending on the Apple product you purchased.
Just an added tip – to make sure that the apps disappearing is not a computer glitch, run Tweakbit MacRepair to delete cache files, broken downloads and other types of trash files that might interfere with your apps’ performance.
Mac App Store Return Policy
Is It Possible to Get an App Store Refund?
Absolutely. You can ask to get your money back, and there’s a huge chance of your refund being successful, especially if you do it soon after making the purchase. Apple is willing to refund purchases as long as the reason is valid. However, if you’re from Europe, then you don’t even need to give a reason for your refund. European law requires Apple to issue refunds within 14 days of purchase without asking for a reason.
Those outside the UK and EU, and those who have had their apps for more than 14 days can still request for a refund, but the process is a bit more complicated. First, you need to provide a reason for the refund. Second, there is no obvious way to ask for an Apple App Store refund. You need to do your research. And lastly, your request will have to be reviewed by a team at Apple, and they may need to contact you for more information before making a decision. In the past, Apple has refunded accidental app purchases or apps bought by kids without their parent’s permission. However, the company only does this once per customer, so you have to use this chance sparingly.
How to Get an iTunes Refund
If you’ve purchased a movie or a song by accident, or the file you’ve downloaded is broken, you can request an iTunes refund to get your money back. To do this, follow these steps:
- Open iTunes on your computer. The first step is to open your iTunes app by clicking the icon on your PC’s desktop or your Mac’s Dock. Make sure you are logged in with your Apple ID. You can check this by looking at the upper-right corner of the iTunes window. If you don’t see you Apple ID or email, that means you are not logged in. Click Sign in and type in your Apple ID and password.
- Access your account info. Once you’re logged in with your Apple ID and password, click your name, and a drop-down menu will appear. Scroll down the drop-down menu and choose Account info. You will be asked to sign in again using your Apple ID to access your account information.
- Check Purchase History. In the Account info window, find Purchase History and click See all. You will find here all the movies, songs and other digital files you downloaded from Apple. Look for the purchase you want to get a refund for and click Report a problem.
- Enter more information. When you click Report a problem, you will be taken to Apple’s website where you need to provide more information regarding the issue. You will be asked to sign in and after you do, click Refund option and enter your reason for the refund request. Take note that UK and EU users don’t need to explain refunds within 14 days of purchase.
Get a Refund via Reportaproblem.apple.com
If you don’t want to use iTunes for whatever reason, you can ask a refund using your web browser.
- Go to Apple’s problem reports website. Open your browser and type in reportaproblem.apple.com. It is a page dedicated to reporting problems with App Store products within 90 days of purchase. You will be asked to log in with your Apple ID and password.
- Scroll down to the purchase you want to be refunded. You can navigate to the different Apple digital content by clicking the tabs at the top (Apps, Subscriptions, Movie, TV Programmes, Music, and Books) and find the purchase you want to request a refund. You can also check your purchase details by clicking the Receipts tab.
Mac App Store Online
- Submit your refund request. Once you’ve found the app or movie or music you want to be refunded, click Report a Problem to the right of the item and select the reason for the refund. Then, type in as much information as needed to describe your issue or problem. Once everything’s filled out, click Submit.
Get a Refund using your iOS Device
The problem with Apple is that there is no direct link to get a refund for your purchases. It would be nice if there’s a refund button on the App Store next to your purchases, and process the refund application from there. If you’re stuck with your iPhone or iPad and with no access to a computer then requesting for a refund can be a bit more complicated. To ask for an Apple App Store refund using your iOS device, follow this procedure:
- Open your Mail app. Go to your email and find the invoice of the purchase you want to be refunded. You can search your mailbox for ‘Apple,’ and it will show you all emails from Apple or you can directly search for ‘Your receipt from Apple’ which is usually the subject of the invoice email. Your email will be filtered to show all Apple invoices by date, and you can sort these emails to find the purchase you are looking.
- Report a problem. Once you’ve found the invoice for the purchase you want to be refunded, tap Report a problem next to the app.
- Follow the instructions on Apple’s problem reports page. Once you tap the Report a problem button, you will be taken to the Report a Problem page on Safari where you need to select the reason for the refund and add a description of the problem you encountered.
Mac App Store Returns
The results of the refund process might take days or weeks, depending on the reason for your refund. However, you should hear from an Apple representative, within a few days, if they need more information to verify your reason for the request.
Best Mac App Store Apps
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